Wakefield-based Minster Law has appointed Paul Taylor to the role of chief operating officer.
Taylor (pictured) has been working in a consultancy role for the Yorkshire-based legal services firm, which has a strong focus on insurance, for much of this year and will now formally take up the permanent position, reporting to chief executive officer Shirley Woolham.
A senior insurance claims specialist at AXA for a number of years, Taylor moved to Plantec in 2011 as director of operations.
He later took on senior operations roles at Crawford & Co and Horwich Farrelly before joining Kindertons in 2016 as managing director.
Taylor is also a director of Platinum78, a specialist consultancy working in operations.
Commenting on his appointment, Taylor said: “Minster Law is a forward-thinking organisation that I have long admired and supported as a business partner. The business has a track record of innovation in a conservative sector, such as their digital claims journey, and I wanted to join an organisation that is open to thinking differently about delivering the best possible customer experience.”
Woolham said: “It’s great that Paul has chosen to join us as chief executive officer. He has already made a significant and positive contribution to our volume claims operations. He shares our forward-thinking approach and will be pivotal in continuing to evolve our low cost, digital claims model for volume motor personal injury and delivering a market-leading service to our customers and business partners.”
Image: Minster Law
