Fletchers Group has appointed Miriam Hall as Managing Director of Operational Excellence, joining the Group’s Executive Committee as the business continues to scale its services and invest in operational performance.
The appointment marks a significant step in Fletchers’ growth strategy, reflecting continued investment in performance, service delivery and consistently high-quality outcomes for its clients.
Miriam joins from leading operational consulting firm Chartwell, where she spent 12 years, most recently as a Partner. During this time, she led high-impact transformation programmes across multiple sectors, with a strong focus on delivering value for private equity-backed businesses.
She brings extensive experience in performance transformation, having led complex improvement programmes that have generated more than £300 million in economic value for clients. Her work includes supporting private equity investors on operational due diligence and value creation in M&A transactions. She is also recognised for her strong focus on developing people and building high-performing teams.
More recently, Miriam has worked closely with Fletchers over the past four years, supporting strategic initiatives to improve operational efficiency, performance and client delivery across the business.
In her new role, Miriam will lead a specialist function focused on enhancing how Fletchers delivers for its clients. Supported by a dedicated team, she will design and implement targeted improvements across legal services, onboarding and contact centre operations – unlocking lasting improvements in how the business operates. This will drive better client outcomes, enhance the colleague experience and deliver significant long-term value, providing strong foundations for Fletchers’ continued growth.
She will play a central role in shaping operational strategy and prioritising high-impact initiatives aligned to Fletchers’ growth ambitions.
Miriam will also lead Fletchers’ Business Intelligence function, strengthening the use of data and insight to support better decision-making and continuous improvement. In addition, she will oversee Learning and Development, focusing on building capability, developing talent and supporting colleagues to grow and succeed.
Peter Haden, CEO of Fletchers Group, said:
“I’m delighted to welcome Miriam to Fletchers. Having worked closely with her over the past four years, I’ve seen first-hand the impact she brings – combining sharp strategic thinking with a relentless focus on delivery.
“She has already played an important role in strengthening our operational performance and how we deliver for our clients. This appointment reflects both her contribution to date and the critical role she will play as we continue to scale the business, enhance performance and invest in our people.”
Miriam Hall said:
“I’m excited to be joining Fletchers at such an important point in its growth. Having worked with the team for the last four years, I know just how driven people across the business are to deliver high-quality outcomes for clients. I also know that this is supported by exceptionally talented people, strong operational performance and a lovely and collaborative culture.
“I’m looking forward to working with colleagues across the Group to build on that momentum – unlocking the power of our people through building capability, making better use of data and insight, and harnessing our passion to succeed to continue to improve how we deliver for our clients as we scale.”
Miriam has more than 13 years’ experience in operational consulting, where she has led breakthrough operational improvement programmes focused on finding hidden opportunity, breaking constraints and delivering significant and sustainable gains in performance.
Her appointment further strengthens Fletchers’ leadership capability as the Group continues to invest in performance, people and long-term growth.
Image provided by Fletchers Group
