With the headlines constantly reminding us that conveyancers’ reputations are under threat from all angles, tmgroup are bringing their Risky Business Roadshow to the Radisson Blu Hotel in Leeds on 1st November to help you better protect and promote your firm
Join cyber security experts and customer service gurus for this free CPD event to:
– Find out how to protect your firm from buyer redirection fraud and property hijacking
– Learn to identify the touchpoints that have the biggest impact on your client experience
– Make sure your firm is ready for the forthcoming GDPR changes
The Risky Business Roadshow is free to attend and is covered in 2 half-day sessions, so you can stay all day, or choose to join in the morning or afternoon.
Whatever you decide, lunch and CPD points will be available.
AGENDA: Risky Business Roadshow Leeds
Morning session : 9.30am – 12.30pm
Evolve from ‘sitting ducks’ to ‘cyber savvy’
Join the panel of experts as they explain how your team can become ‘cyber savvy’ by better understanding the various vulnerabilities you many face and not even be aware of, as well as how important it is to educate clients on their role in keeping property transactions safe.
Buyer Redirection Fraud & Property Hijack
John Ahmed : Safe Buyer Scheme
John will focus on the alarming increase in buyer redirection fraud & property hijack, including an analysis of some recent statistics from Action fraud – the UK’s national reporting centre for fraud and cyber crime.
He will also discuss why conveyancing is the biggest cyber crime problem for law firms and question if the legal community are doing enough to protect themselves and their clients.
Cyber Security : 2017 and beyond
Graeme McGowan : BeCyberSure
Graeme will be looking at some of the current cyber security risks law firms need to be aware of, as well as explaining the forthcoming General Data Protection Regulation (GDPR).
Cyber Crime : Dealing with the undeniable threat
Matthew Newton : Oosha Ltd
Matt’s seminar will focus on helping attendees understand more about cyber crime: specifically looking at why increased IT complexity is good for cyber criminals, and the latest considerations relating to professional indemnity insurance and cloud technologies.
Afternoon session : 12.30pm – 4.00pm
Promote an unbeatable customer experience
Learn the do’s and don’ts for creating an attractive company website and more, as the panel of experts share simple techniques for converting new business prospects into loyal clients.
Your Website : Your Client’s Journey
Rich Dibbins : Conscious Solutions
Having worked with 100s of law firms on their digital marketing strategies including website design, email marketing, lead conversion, social media, SEO, PPC & CRM, Rich presents in a way people can understand and from which they can learn practical, applicable knowledge.
Don’t leave me hanging on the telephone!
Clare Yates : tmgroup
With over 20 years’ experience working in the property industry, Clare has earnt the reputation as a great problem solver with the ability to help law firms embrace change whilst maximising areas of opportunity.
She will be discussing the key question: “Are your customers welcomed as guests to your business or treated as interruptions to your day?”
Four to Five Star Customer Experience: Client Journey Mapping
Sarah Percy : Shoppers Anonymous
Passionate about ‘The Customer Journey’, Sarah will be providing insights to help you deliver a better customer experience; examining current behaviours and how they can be enhanced to deliver exceptional customer service and sales results.