Andy Clarke joins rradar as chief technology officer

Andy Clarke joins rradar as chief technology officer

Yorkshire litigation and commercial law firm rradar has appointed Andy Clarke as its new chief technology officer.

Operating as part of the senior leadership team, Clarke (pictured) will work alongside chief executive officer Gary Gallen and rradar’s board to lead the firm’s expanding development and IT teams and oversee its robust digital transformation roadmap.

Clarke will focus on setting the strategic and operational direction for rradar’s client facing and internal technology systems, innovation and infrastructure.

He brings extensive experience to rradar as a digital, technology, customer transformation and change leader, having served in senior roles within both the public and private sectors.

Clarke has more than 15 years of proven success driving innovative customer experience (CX) improvements at a strategic level to develop digital-first approaches to engagement, as well as driving growth, performance, and innovation for his clients.

Gallen commented: “I am very pleased that Andy is joining rradar at this critical stage in its development. Andy’s breadth and depth of experience with businesses across the UK and in the industry is unmatched and his detailed understanding of business, technology and customers will play an important role in the expansion and growth of rradar as the UK’s leading legal, risk management and business services provider. His experience will help rradar to unlock value and opportunity for our clients.”

Clarke said: “When I met with Gary to discuss joining rradar, it really caught my attention. The current and future impact it will have on businesses and how they access legal services is truly transformative and the technical skill it is using to build its technology platform is unlike anything I have seen.”

“We have a real opportunity here, and I am pleased to lead the development and IT teams for rradar. We are, in effect, using technology to change a well-established, legal services industry, and it’s very exciting to be a part of that.”

Prior to joining rradar, Clarke was innovation director at Capita within the UK customer service centre dedicated to the Volkswagen Group UK account. He led the delivery of digital innovation, transformation and continuous improvement.

In addition to this role, Clarke has also held various senior consulting positions across large organisations where he advised and led on delivering customer transformation strategies, developed operating model design and optimisation, and implemented best practice technology solutions against key business objectives.

More recently, he was a director of CX analytics and consulting at Concentrix.

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Mark Dugdale

Mark is the Editor of Yorkshire Legal. Mark welcomes articles, letters or feedback from readers and can be reached by emailing mark.dugdale@barkerbrooks.co.uk