Harrowells has been named Yorkshire and North East regional law firm of the year in the National Conveyancing Awards for the second year in a row.
York-headquarted Harrowells was also named as a runner-up in the nationwide Overall Conveyancing Firm of the Year category.
The judges said that Harrowells completed an “excellent application” supported by clear knowledge of their local market, adding that their progressive approach to client handling made them a clear winner in the Yorkshire and North East Regional Category.
For the national award, the judges added: “Harrowells had a great compliance score. The firm regularly evaluates how it delivers its service and focuses on making incremental improvements in ways that differentiates the service it offers.”
For the first time, the awards’ judging process included a mystery shopping exercise. Shoppers Anonymous regularly polled a sample of entrants’ conveyancing clients as they progressed through their housing transaction to get their views on the quality of service they were receiving.
Harrowells head of residential conveyancing, Kevin Millar, based at the firm’s Haxby office, said: “As conveyancing is highly competitive and clients can easily switch allegiance, we constantly monitor our performance to see how we can improve.
“One reason we are thrilled to win these two awards is because the judging assessed clients’ experiences through regular feedback about their satisfaction with our service in what is often one of the most expensive and stressful transactions of their lives where high-quality legal advice and support can make all the difference.”
